What happens on the first call?

A conversation about how your firm actually works — the matters you run, what breaks, and what you are contractually or ethically obliged to protect. No presentation and no sales script. If we are not a fit we will say so on that call.

What are DP3's service hours?

Normal service hours are weekdays, 9:00 AM to 5:00 PM. Work outside those hours is arranged within the engagement.

What response times does DP3 commit to?

Response targets are set in your Quote rather than published as a single number, because a meaningful commitment depends on your environment. Ask for them in writing before you sign — with any provider, including us.

Do we have to switch everything at once?

No. DP3 works alongside existing in-house IT and existing providers in co-managed arrangements, and the Master Services Agreement contemplates that explicitly.

What happens if you get in touch

Most firms reach us because somebody they trust suggested it. If that is you, the question is probably not whether we are competent — it is what you are signing up for by making the call. This page answers that.

Schedule a Consultation

A conversation, not a pitch

The first call is about how your firm actually works: the matters you run, what breaks, what your clients require of you in writing. No slide deck. If we are not the right fit we will say so on that call rather than three meetings later.

A quote, with the numbers in it

Scope, price and response targets are set in your Quote against your actual environment. Comprehensive managed IT generally runs $200–$300+ per user per month, and we publish that band so you can rule us in or out quickly.

You do not have to switch everything

We work alongside existing in-house IT and existing providers. The Master Services Agreement contemplates co-managed arrangements directly, so a partial engagement is a normal structure rather than an exception.

What we commit to

These are the promises on our code page, repeated here because they are the part of working with us that a recommendation cannot convey.

Fast responses, no black holes.: You will know who is on it, what is happening and what comes next. If a fix takes time, you get updates without chasing.
Your “small” problem matters.: A password reset at 4:55 PM before a deadline is not a small problem. We triage by impact on your day, not by how impressive the ticket sounds.
We own our mistakes.: When we get something wrong we say so, fix it, and tell you what we are changing.
Your deadlines come first.: Disruptive maintenance is scheduled around your deadlines and client commitments. Tell us your calendar and we plan around it.
No attitude, ever.: Patience and straight answers from our team, every time.

Practical answers

What are your service hours?: Weekdays, 9:00 AM to 5:00 PM. Work outside those hours is arranged within the engagement.
What response times do you guarantee?: Response targets are set in your Quote rather than published as one number, because a commitment that means anything depends on your environment. Our own guide to choosing an MSP tells you to get that in writing before signing. That applies to us as much as to anyone else, so ask.
Do you only work with law firms?: Law and professional services are where most of our work is, and where the practice-specific detail lives. We also support financial services, CPA firms, construction and arts organizations.

Start with a conversation

Thirty minutes about how your firm works and whether what you have in place supports it. No obligation either way.